Refund policy
At Voltiva, we want our customers to have a clear and straightforward shopping experience.
We offer a 30-day return period beginning on the date your order is delivered.
Return Eligibility
To qualify for a return:
- You must request the return within 30 days of delivery.
- The product must be unused.
- The product must be unopened.
- Any individual product packaging or protective seal must remain intact.
- The product must be in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or your order number may be required.
Opened or Used Products
Due to the nature of our pest-control and pest-repellent products, opened or used products are generally not eligible for return or refund, except where otherwise required by applicable law.
A product will generally be considered opened once its sealed or protective packaging has been opened, removed, damaged, or altered.
Products that have already been placed or used in the customer's home, garage, vehicle, storage area, or other environment are considered used.
Return Requests
Before returning an item, please contact:
Please include your:
- Full name.
- Order number.
- Reason for requesting the return.
Returns sent without first contacting us may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at support@voltivastore.com.
Please provide your order number and clear photographs showing the problem where applicable.
After reviewing the issue, we may provide an appropriate solution, such as a replacement or refund.
Non-Returnable Items
Unless required otherwise by applicable law, we generally cannot accept returns for:
- Opened products.
- Used products.
- Products with damaged or removed seals.
- Items returned outside the 30-day return period.
- Items that are not in their original condition.
- Items damaged after delivery due to misuse or improper storage.
- Products purchased from a third party rather than directly from Voltiva.
Return Shipping
Unless your item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Shipping charges paid when placing the original order are generally non-refundable.
We recommend using a trackable shipping service for returns.
We are not responsible for returned packages that are lost before reaching us.
Refunds
Once your return is received, we will inspect the item to determine whether it meets our return requirements.
If your return is approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@voltivastore.com.
We cannot guarantee cancellation after an order has entered processing or has been shipped.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights that apply to you under applicable law.
Contact
For questions regarding returns or refunds:
Voltiva
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@voltivastore.com