Shipping policy
Voltiva works to process and deliver orders as efficiently as possible.
Order Processing
Orders require processing before shipment.
Once an order has been processed and transferred to the shipping carrier, customers may receive a shipping confirmation and tracking information where tracking is available.
Processing times are separate from estimated shipping or delivery times.
Delivery Estimates
Delivery times may vary depending on:
- Destination.
- Shipping method.
- Carrier availability.
- Order volume.
- Customs processing.
- Weather conditions.
- Public holidays.
- Other circumstances outside our reasonable control.
Any delivery timeframe displayed during checkout or elsewhere on our website should generally be considered an estimate rather than a guaranteed delivery date unless specifically stated otherwise.
Tracking
When tracking is available, tracking information will generally be sent to the email address associated with your order.
Tracking information may take some time to update after the package has been handed to the carrier.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address.
Please review your shipping information carefully before completing your purchase.
If you notice an error after placing an order, contact us immediately at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Voltiva is not responsible for packages delivered to an incorrect address provided by the customer, except where otherwise required by applicable law.
Failed Delivery
If a package cannot be delivered due to an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient, additional shipping charges may apply if the package must be shipped again.
Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us at support@voltivastore.com.
We may investigate the shipment with the applicable carrier before providing a resolution.
Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with other members of your household.
- Check with neighbors where appropriate.
- Contact the shipping carrier.
- Contact us if additional assistance is required.
We will make reasonable efforts to assist with the investigation.
Damaged Shipments
If your package arrives damaged, please photograph both the product and shipping packaging and contact us as soon as possible.
Include your order number when contacting us.
Customs, Duties and Taxes
International shipments may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country.
Where these charges are not collected during checkout, the recipient may be responsible for paying them.
Voltiva does not control customs authorities or customs processing times.
Shipping Delays
Occasionally, deliveries may be delayed because of circumstances beyond our reasonable control, including severe weather, carrier disruptions, customs inspections, transportation interruptions, or periods of unusually high demand.
We appreciate your patience in these situations and will assist where reasonably possible.
Contact
For shipping-related questions:
Voltiva
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@voltivastore.com